Southwest Facebook Flash Sale = Epic #FAIL

Southwest Airlines Website #Fails Amidst Facebook Flash Sale – A Teaching Moment Please see update below. Note: I delayed this post pending a request to Southwest Media to

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How Spirit Airlines Could Recover From Recent Negative PR, Media and Social Media

Spirit Airlines Demonstrates How One Customer Can Damage A Brand, And A Recommended Remedy Chances are you’ve probably heard the story about Jerry Meekins the veteran, father and customer. What

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